1- Parties
1.1: This agreement is made between Binord Group Bilişim Yatırım San. ve Tic. Ltd. Şti. (“teknorova”), which provides the services specified in the services section (hereinafter referred to as "Services"), and the person/organization detailed in the new customer registration section (hereinafter referred to as "customer"). This agreement applies to the use of the website operated at http://www.teknorova.com - (.com.tr .net .org .gen.tr) and the purchase of services through this site under the following terms and conditions and the general service usage conditions.
1.2: The parties hereby declare, accept, and commit to the accuracy of the information written in this agreement.
2- Subject
2.1: This agreement regulates the parts that the customer is allowed to do and not to do based on the information provided during the transactions on the site, the orders, and the registration process. It also regulates the fees to be paid by the customer to teknorova for the services ordered and the usage of these services as per the preferences chosen during the order process. These services and transaction explanations are as follows.
2.2: Membership information is the information provided by the customer during registration. Since this information is used in transactions, it is assumed that the customer/member has entered this information correctly, completely, and accurately.
3- Responsibilities and Customer Obligations
3.1: teknorova will provide the services requested by the customer through orders. Upon acceptance of the order, teknorova acknowledges the receipt of the relevant fee and commits to providing the service specified in the order.
3.2: The payment method and VAT differences will be indicated during the order process, specifying the total amount to be paid. teknorova will inform the customer about the fees to be paid monthly, quarterly, semi-annually, annually, or biennially.
3.3: After the order is accepted and the transactions are approved, teknorova will send all usernames and passwords related to the service specified in the customer’s order. The responsibility for these access details rests with the customer after they have been provided, and the customer is liable for any damage or loss resulting from them.
3.4: The customer commits to comply with all statements and warnings received from teknorova concerning the services. The customer declares, accepts, and commits to comply with any notices or notifications published by teknorova while using the services. The customer may not distribute or sell free and unlimited services received from teknorova to third parties, whether paid or free, limited or unlimited. The "general service conditions" apply to the use of these services.
3.5: The customer commits not to access files or programs that are not authorized using the software and programs included in the service and agrees to compensate for any problems caused by such access.
3.6: The customer accepts and commits to bearing all taxes, duties, and similar liabilities that are in effect or that will come into effect during the term of the agreement in relation to the use of the services.
3.7: The customer accepts and commits to being solely responsible for all files, documents, and programs hosted within the service, all transactions conducted using the web site and e-mail services, and all data, information, and statements that are against the law. teknorova cannot be held liable for any problems that may arise from these issues. teknorova does not review, verify, endorse, or take responsibility for user-generated pages. teknorova reserves the right to terminate user accounts that violate these main principles or for any other reason that teknorova believes is harmful to itself or its users. teknorova has the right to delete unlawful acts and actions without notifying the customer upon becoming aware of them.
3.8: teknorova cannot be held responsible for the content of customer data within the provided services, the misuse of this content, or any damages arising from e-mail data sent or received. The customer is responsible for backing up and storing all data. teknorova cannot be held liable for any errors or damages, whether material or immaterial, in the event of service interruptions or data loss.
3.9: teknorova will take the necessary care and diligence to regularly back up customer data, but cannot be held liable for any data loss that may occur. The customer is responsible for regularly saving their data.
3.10: teknorova specifies special usage conditions for the products and services provided on the web page prepared for that product or service. When the customer purchases any of these services, they are deemed to have accepted the conditions of that service.
3.11: teknorova may change the features and prices of the products and services over time.
3.12: The customer is obliged to use the services received without causing harm to other users. teknorova may warn the customer to correct any such use or temporarily suspend the service without prior notice.
3.13: The customer acknowledges that all resources specified as unlimited in the services are unlimited only if used in accordance with the principles of good faith and general usage conditions. If server resources are excessively used or used for purposes other than their intended use, teknorova may warn the customer to correct such use or temporarily suspend the service without prior notice. These uses for purposes other than intended are specified in the "general service conditions".
3.14: teknorova will handle domain registration processes for domain names ordered and paid for by the customer. The customer is the owner of the domain name registered and accepted with the order and payment. teknorova can perform actions on the domain name according to the customer’s requests. The customer must perform any modifications, changes, or transfer requests on the domain name via the control panel as soon as possible.
3.15: Domain registration, renewal, or modification processes are carried out using third-party software or manual procedures. In case of errors arising from such processes, if the customer notices the error or is notified by the main registrar, the customer is responsible for sharing this information with teknorova. Otherwise, teknorova cannot be held responsible for any disruptions, damages, or losses.
3.16: In domain registration services, the responsibility for changing and ensuring the accuracy of the WHOIS information, the responsibility for the domain registration password, and the responsibility for the transfer lock rest with the customer.
3.17: teknorova reserves the right to change the terms and prices for providing domain registration and transfer services without prior notice. These changes may affect the renewal prices of already registered domain names. The customer has the right to renew the domain name with a different company or transfer it under the rules set by ICANN and Trabis.
3.18: teknorova suspends domain names that are not renewed in time by customers. The suspension period depends on the time set by the domain's producer. During this period, the customer can renew the domain name by paying the annual renewal fee and regain the right to use the domain. If the domain is not renewed during this period, it will fall into the REDEMPTION PERIOD. The previous customer wishing to reclaim the domain during this period can do so by paying a penalty fee, which averages 95 + 18% VAT USD, depending on the domain extension. Domains not reclaimed after the redemption period are at the discretion of the main registrar, and the domain cannot be reclaimed through teknorova afterward.
3.19: Domain services are not products for sale but services for which a usage right is obtained as long as the fee is paid. Therefore, if the fee is not paid within the expiration period, this right may pass to another person.
3.20: The customer accepts, declares, and commits that in cases of mass e-mail sending (spamming), phishing, attacks on internal or external networks, or similar illegal activities or actions that negatively affect teknorova’s database, teknorova will deactivate the services without further notice, and the customer will not be entitled to a refund of the paid fees and will be liable to pay a penalty equal to the minimum contract amount. The customer must comply with the laws of the Republic of Turkey, the regulatory actions of the Information and Communication Technologies Authority (BTK), and the rules set by teknorova.
4- Duration
4.1: This agreement becomes effective with the transmission of the order and payment transactions from the Internet to teknorova, and the rights and obligations of the parties begin.
4.2: The duration of the agreement is the payment period selected by the customer during the order for the relevant service.
4.3: If the parties do not notify that the agreement will end 10 working days before the expiration of the period, the agreement will be extended under the same terms and conditions for the previous agreement period. (Changes in fees are reserved.)
5- Fees
5.1: The fee to be paid for the services specified in this agreement is the amount indicated during the order process. The specified fees do not include VAT.
5.2: teknorova reserves the right to change prices and tariffs forward-looking without prior notice. The customer declares, accepts, and commits to any changes in prices that may occur. Factors affecting the changes include inflation and exchange rates.
5.3: teknorova does not apply interest for late payments but reserves the right to do so.
5.4: teknorova reserves the right to suspend or activate the relevant service until the customer completes the payment process.
5.5: No refunds are made for domain registration transactions specified during the order.
6- Suspension
6.1: teknorova reserves the right to suspend all services provided to the customer in case of payment problems.
6.2: Mass mailing through servers is strictly prohibited. If spam mail is detected, the process will be stopped, and the service will be temporarily suspended.
6.3: The security of all software on the server is the responsibility of the customers. Our company is not liable for any issues arising from read and write permissions or any issues related to your software.
6.4: All other usage conditions are detailed in the "general service conditions" agreement.
7- Termination
7.1: The customer acknowledges that teknorova has the right to unilaterally terminate the agreement without any warning or notification if the customer fails to fulfill any obligations or commitments stipulated in this agreement, if the information provided during registration is found to be incorrect, or if the suspension of the agreement continues for more than 7 days.
7.2: Following such termination, the customer acknowledges that they will not be entitled to a refund of the last contract fee paid, regardless of the remaining period, and that they will pay a commercial penalty compensation equivalent to 5 times the equivalent contract fee in effect at the time of termination.
7.3: The customer has the right to terminate this agreement at the end of its term by notifying in writing or by submitting a service cancellation request through the customer control panel at least 10 days before the normal end of the contract period.
7.4: If the customer terminates the agreement before the end of the contract period, the customer acknowledges that they will pay half of the fees for the remaining period in one lump sum and in advance.
8- Communication and Information Addresses
8.1: The parties declare, accept, and commit to using the postal addresses specified in the order as their legal residence addresses for any notifications arising from this agreement. Any changes to these addresses will only be valid if notified in writing to the other party.
8.2: During the contract period, teknorova may send messages, information, writings, warnings, payment notifications, account activity statements, or account summaries to the customer's email address provided during registration. The customer declares, accepts, and commits that they cannot claim that such electronic communications were not received or did not reach them and that these communications will be deemed legally delivered 1 day after they are sent.
9- Default in Payment
9.1: The customer is considered in default if they do not make the payment within 7 days following the application date for the services received. In this case, teknorova does not apply interest but reserves the right to charge a monthly 15% late payment fee from the invoice date. The customer declares and accepts to pay this late payment fee.
9.2: If teknorova initiates legal proceedings or enforcement proceedings for any receivables arising from this agreement, the customer declares and accepts to pay a monthly 15% late payment fee, a commercial penalty equivalent to 50% of the outstanding balance, 10% for attorney fees, and all other legal expenses.
9.3: The customer declares and accepts that teknorova is authorized to obtain an injunction and precautionary attachment without collateral and that if the courts require collateral, the customer will bear all commissions and fees arising from obtaining bank guarantees and will not object to these issues.
9.4: If the customer does not make the payment within 5 (five) days despite warnings, teknorova reserves the right to suspend the service. teknorova is not liable for any unpaid, canceled, and deleted services.
9.5: Additionally, in the physical and virtual server rental services, if the service renewal fees are not paid or collected within 2 (two) calendar days following the service expiration date, the related services will be paused. If the payment is not made or collected within 10 (ten) days following the service expiration date, all data related to the service will be deleted for security reasons, and the service will be automatically terminated and canceled. teknorova is not responsible for data loss in canceled services.
10- Prohibited Activities
The following activities are strictly prohibited when using the SERVICE PROVIDER's services. While the SERVICE PROVIDER is not responsible for monitoring content, it reserves the right to suspend, restrict, or completely terminate services for users engaging in these activities once identified.
10.1: Prohibited activities include any actions and behaviors considered criminal by law, including but not limited to the following:
a. Spam Sending
Spam is the sending of unsolicited bulk and/or commercial messages via the Internet. Spam sending harms the SERVICE PROVIDER’s commercial reputation and reliability and causes the systems to be overloaded, affecting the quality of services provided to customers.
Customers receiving relevant services from the SERVICE PROVIDER cannot send spam or operate their systems in an unprotected manner that facilitates spam sending by third parties.
b. Crimes Against Intellectual and Artistic Works, Privacy, and Individual Rights
This includes any behaviors that could violate intellectual and industrial rights of individuals or institutions and be considered criminal under the “Law on Intellectual and Artistic Works”, “Trademark Law”, “Turkish Commercial Code”, “Patent Rights Protection Law”, and other related legislation, as well as crimes against privacy and individual rights.
c. Phishing Attacks
Phishing involves deceiving users through fake internet pages and emails to obtain personal information such as identity details, credit card information, bank account numbers, and internet passwords.
d. Illegal or Unauthorized Access to Other Computers and Networks
This includes attempting to access computers, user accounts, or networks illegally or without authorization (hacking) and engaging in other activities (port scanning, stealth scanning, etc.) that facilitate illegal or unauthorized access to systems.
e. Activities Related to the Distribution of Harmful Data Such as Viruses, Worms, Trojan Horses, etc.
This includes sending internet viruses, Trojan horses, or engaging in activities like pinging, flooding, mail bombing, etc., that disrupt other users' ability to use the SERVICE PROVIDER’s network or connected networks, systems, services, or devices.
f. Excessive Resource Use on Shared Servers
The SERVICE PROVIDER provides services over shared hardware platforms under hosting services. If a website hosted under this service generates excessive traffic or uses excessive resources, or if an email hosting service email address is used for heavy email sending/receiving, or if a virtual server used under a shared hosting service consumes excessive CPU or generates excessive traffic, the SERVICE PROVIDER reserves the right to suspend services temporarily or permanently without prior notice to prevent negative impacts on services provided to other customers using the same hardware platform.
11- Validity and Termination of the Agreement
11.1: The changes that will occur in this agreement, which the customer confirms during the online application, will be announced on the website and/or notified to the customer via email. The customer will be deemed to have accepted the changed agreement terms by continuing to use the services of teknorova.
11.2: The customer may terminate the agreement by notifying teknorova at any time or by submitting a cancellation request through the customer control panel until the renewal date specified for the service on the site.
11.3: The agreement may be terminated unilaterally by teknorova without notification in the following cases:
a. The customer transferring the services received or the rights granted under this agreement entirely or partially without the written consent of teknorova.
b. A bankruptcy decision being taken against the customer or suspension of payments.
c. The customer defaulting on payment for services provided by teknorova as specified in clause 9.1.
d. The customer violating the terms specified in this agreement or the "general service conditions". In such cases, teknorova may terminate the services provided to the customer without prior notice and/or terminate the agreement. In this case, the previously paid fees by the customer will not be refunded.
12- Dispute Resolution and Jurisdiction
12.1: This agreement consists of 11 main clauses and sub-clauses, read and agreed upon by the parties. (Signing of the agreement is deemed to occur with the submission of the order from the site to teknorova). teknorova reserves the right to add, remove, or change new clauses and/or sub-clauses as necessary. teknorova will notify the customers of these changes via email, and the customer declares and commits to accepting these changes in advance.
12.2: In the event of disputes arising from the implementation of this agreement, the Gaziantep Courts and Execution Offices are authorized.
.TR pre-registration orders cannot be canceled/refunded before the results of the 3rd Category are announced. Pre-registration orders resulting in the allocation of the domain name cannot be canceled/refunded.
For unsuccessful .TR pre-registration orders, the customer will be notified via email. Refunds for unsuccessful orders will be processed within 15 days to the customer's panel deposit.
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